{"id":1736,"date":"2018-10-02T11:43:07","date_gmt":"2018-10-02T17:43:07","guid":{"rendered":"http:\/\/coppercloud.ca\/?page_id=1736"},"modified":"2019-05-02T20:28:24","modified_gmt":"2019-05-03T02:28:24","slug":"booking-process","status":"publish","type":"page","link":"https:\/\/coppercloud.ca\/policies\/booking-process\/","title":{"rendered":"Booking Process"},"content":{"rendered":"

[vc_row css=”.vc_custom_1556849477917{margin-right: 25px !important;margin-left: 25px !important;border-radius: 35px !important;}”][vc_column css=”.vc_custom_1556849343561{border-radius: 35px !important;}”][vc_column_text][\/vc_column_text][vc_column_text css=”.vc_custom_1556849689512{margin-top: 50px !important;}”]Select Your Rentals<\/strong><\/span><\/p>\n

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Pick all the items you need to rent for your event. As a small business our biggest strength is our customer service, so please don’t hesitate to call or email us so we can assist you in picking all the perfect items. Consultations are always free, as many as you need until its perfect. We can meet in person, chat on the phone, or offer guidance through email. The choice is yours!<\/p>\n

Our rentals include Friday to Monday, additional days may be requested in advance and are subject to availability.<\/em>[\/vc_column_text][vc_column_text css=”.vc_custom_1556849736467{margin-top: 35px !important;}”]Approve Your Quote<\/strong><\/span><\/p>\n

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We will send you your personalized rental quote that lists all the items you need for your event. Please look at the quote carefully to ensure you\u2019re happy with all the items, verifying sizes, quantity and colors.<\/p>\n

We\u2019ve highlighted some important things you should ensure you review on this sample contract:<\/em>[\/vc_column_text][vc_toggle title=”Sample Contract” css=”.vc_custom_1556850499049{margin-top: 10px !important;}”]\"\"

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Once you approve the quote, the page will change to the digital contract tab. Scroll to the bottom to sign the contract.[\/vc_column_text][vc_single_image image=”3620″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1556849862438{margin-top: 35px !important;}”]<\/p>\n

Pay Your Deposit<\/strong><\/span><\/p>\n

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The deposit defaults to 50%, however you may pay your entire invoice if you prefer. We can also separate your payments into 4 payments, or monthly payments, just let us know and we will adjust your contract.<\/em><\/p>\n

Once you sign the contract, the page will change to the payment tab. Here you can make a payment with your credit card if you choose, credit card payments are subject to processing fees, and the processing fee will be shown when you select credit card as your payment method.<\/p>\n

If you select check\/cash as your payment method, you will see all the details for where to send your e-transfer or check. Cash payments are accepted as well, send us an email to set up a time to meet.<\/p>\n

Please note: Your rental items are not held until your deposit has been received.<\/span><\/em>[\/vc_column_text][vc_column_text css=”.vc_custom_1556849901692{margin-top: 35px !important;}”]Verify Your Numbers & Final Payment<\/b><\/span><\/p>\n

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Verify your numbers at least 2 weeks before your event. If the number of items you need have not changed from your original invoice, no need to call, we will leave everything as is.<\/p>\n

Your final payment is due 2 weeks before your event (does not apply to corporate clients.) This policy ensures that you have one less thing to worry about in the busy weeks before your event.<\/p>\n

Please note, no rentals will be released or delivered if payments are not received in full.<\/em>[\/vc_column_text][vc_column_text css=”.vc_custom_1556849199635{margin-top: 35px !important;}”]Schedule Delivery or Pick Up<\/strong><\/span><\/p>\n

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We will contact you a few days before your event to schedule your pick up time or delivery time. Please note, delivery times are approximate, and while we do try to work with delivery time requests, delivery slots are subject to availability. Our delivery slots are available between 8-4pm on Friday and 10-6pm on Sunday. For more information regarding deliveries, please visit our delivery page<\/a>.[\/vc_column_text][vc_column_text]Drop offs are anytime between 10-4 on the Monday following your event. (Tuesday on long weekends.) We are closed on Sunday and will not accept drop offs. If you require that your items be removed by Sunday, please schedule a delivery pick up.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1556849493109{margin-right: 10px !important;margin-left: 10px !important;}”][vc_column][vc_column_text]<\/p>\n

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Please allow us the opportunity to fix any issues before your event. While we pride ourselves on superior quality, unforeseen issues can arise, and given the opportunity, we will do anything we can to correct any issues.<\/em><\/p>\n

Missing inventory or damages must be reported prior to the event or you may be charged for the items.<\/em><\/p>\n

Please care for the items according to our rental guide. We take great pride in offering high quality rentals, and you can help us continue this mission, by caring for our items and treating them with the same love and attention that we do.<\/em><\/p>\n

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[\/vc_column_text][vc_column_text]Rental Care Guide<\/strong><\/p>\n

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[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1556849505378{margin-right: 10px !important;margin-left: 10px !important;}”][vc_column][vc_toggle title=”General Rental Care”]Items should be packaged for return the way they were received, except for linens which may be bagged.<\/p>\n

If we have booked in for a delivery, please ensure items are in one location as close to the door as possible. Items that are not in the same location may be missed and you will be responsible for returning. You do not need to be present for the pick up, but please ensure that you have left us the door code, key location or contact person\u2019s information if you will not be there.<\/p>\n

Items not used do not qualify for a refund. Any issues or damages with your rentals must be brought to our attention before your event, damaged or missing items not brought to our attention before the event may result in loss or damage charges.<\/p>\n

Items should never be stored outside in the rain. Anything from chairs to linens can mildew or mold if exposed to long periods of moisture.[\/vc_toggle][vc_toggle title=”Linens”]Your linens will arrive on hangers in linen bags. Please place the hangers back into the bottom of the bag, and when the event is over, place your linens back into the linen bag. Please do not fold linens, the rental experience is meant to be as easy as possible for you, so just place back into the bag to return.<\/p>\n

Protect your linens from candle wax, candle wax can not be removed from linens.<\/p>\n

Do not bag wet linens, mold and mildew will occur.<\/p>\n

Remove any zip ties, pins, ribbon or decor, these can cause damage to linens in transport and laundering.[\/vc_toggle][vc_toggle title=”Catering Supplies”]Scrape food from dishes, no rinsing or washing required.<\/p>\n

Ensure glass racks are transported flat, transporting at an angle may result in breakage.<\/p>\n

Return the rentals in the same packaging it was received in.[\/vc_toggle][vc_toggle title=”Chairs”]All chairs (except economy chairs) must be transported in an enclosed trailer. Please note, a stock trailer is not considered an enclosed trailer, this is to protect the chairs and keep them clean for you rental.<\/p>\n

Food residue will stain chair cushions, please ensure any food or drink that is spilled on chairs is wiped clean.<\/p>\n

Chiavari chairs must be transported with cushions off and covers on, we provide a complimentary load bar for your use to ensure chairs do not tip over during transport.<\/p>\n

For deliveries ensure that chairs are stacked in stacks of 5 and by the door with covers on and cushions off.[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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