FAQ

ABOUT COPPER CLOUD

This is probably the most common question we have, as people peer nervously into the back wondering where we keep everything for their event. Don’t worry! We have an offsite storage, where we keep everything you’ll need. Our off site storage is only storage, and your pick up location is at our home based business, so everything is in one convenient location.

We are by appointment only for every step of the way to ensure that you always receive a personalized experience. From your consultation to your rental pick up, we want to ensure that it’s all about you when you arrive at our door. Our address isn’t published, because we want to make sure that all of our clients are able to experience their one on one consultation time without any interruptions, once you book your appointment, we will send you our address.

We pride ourselves on our customer service and quality of products. We are locally owned and are able to use our business to support hundreds of other local businesses. If you’re a local business, please let us know, we’d love to support yours too! While we may be a small business, we have an impressive inventory, with competitive pricing. Our quality control is strict and we ensure that you get the best possible items for your rental day. Being a small business gives us the opportunity to accommodate special requests, after hours appointments for tight schedules, and you’ll see us go above and beyond if you ever have an issue with your rentals. Our one on one booking process will help ensure you have the personalized attention you need to get all the perfect items for your big day, along with any instructions or guidance you need for your rentals and beyond.

RENTAL FAQS

No! Just ensure everything is scraped free of food debris, and wipe off any food or drink on the chairs and you’re good to go. We take care of the rest.

Your rentals include Friday to Monday (Tuesday for long weekends.) If you need longer, please let us know and we will do our best to accommodate your rental.

As a general rule, no. We offer premium products and superior quality and therefore we have set our pricing to reflect this. However, we would love for you to give us the opportunity to ensure our pricing remains competitive, so please let us know if you have found that our pricing is not competitive.

Drop Off & Pick Up / Delivery

Our policy for use of an enclosed trailer is important to protect your chairs from damages and to keep them clean. The last thing we ever want to do is charge someone for damages, so we have packaging, policies and procedures in place to prevent damages from happening. Stock trailers are typically open on the tops and therefore items can still be damaged and arrive dirty. The last thing we want you to have to do is clean your chairs when they arrive at your event!

If you pre-schedule your drop off, you may drop off using after hours drop off spot. This MUST be pre-scheduled and we will not accept calls on Sunday requesting drop offs.

If you choose to do an after hour drop off, there will be no one available to assist with unloading your order.

If the after hours drop off is not available for your weekend, you may choose to schedule a delivery for Sunday and your items will be picked up from your venue.

Yes, however additional charges may apply. Our deliveries are curb-side deliveries; stairs, elevators, long distances and set ups are subject to additional charges.

Please ensure your rentals are left together and by the door to avoid additional charges.